Job Post: Client Engagement Specialist

As the world’s leading animal photojournalism agency, We Animals (WA) advocates for animals through photojournalism. Our global investigations and stories expose our complex relationships with animals, create ethical and cultural shifts in society, and empower human capacity for compassion and change. To support our mission, we investigate industries, mentor photographers, operate a stock site to share our visual content, and engage with media and NGO partners to shift attitudes, industries and policy.

We’re looking for a Client Engagement Specialist to join our team and help us build strong, lasting relationships with our amazing assignment partners, stock site users, and animal photojournalists. This hybrid role combines activities from two departments, Assignments and Stock (both led by our Director of Global Fieldwork and Visual Content), drawing on overlapping skills and shared objectives. By combining client engagement with project management, this position supports our mission from multiple angles — building relationships to expand our reach while ensuring seamless communication and organization for field assignments. This is an excellent opportunity for someone who wants to be involved in many aspects of our work. If you’re a people person who loves a diversity of tasks, enjoys working independently, and is ready to make an impact, we’d love to hear from you!

• Excited about WA’s mission. You believe that documenting animal stories is critical and an essential component of positive change.
• A relationship rockstar. You effortlessly connect with people and know how to foster trust and rapport. You thrive on building genuine relationships.
• A self-starter. You take the initiative to conquer challenges, embracing new projects with enthusiasm and independence.
• Tech-savvy and resourceful. You are curious about the latest digital tools, learning new technologies with ease and patiently guiding others as they get comfortable with them.
• Detail-oriented and meticulous. You have an eye for small details that others might miss, ensuring accuracy and thoroughness in every task.
• A team player. You’re happy to jump in and lend a helping hand – and equally comfortable asking for help when you need it.

Build strong, lasting relationships with our partners, stock site users, and clients and assist in growing revenue streams to help support our work.

• Stay up to date with trends in licensing, stock content and visual media, identifying opportunities for WA to expand its reach and better serve clients.
• Market our stock site to new media outlets, for-profit organizations and NGOs, showcasing how our powerful imagery can support their needs.
• Drive subscriptions to our stock site and grow revenue from commercial licensing by building genuine relationships with users, understanding their needs, and matching them with the ideal licensing solutions.
• Connect with stock site users, promoting our licensing options in a way that is authentic and helpful.
• Negotiate special licensing requests with stock site users or media, using your strong understanding of contract terms and conditions and negotiation skills. You’ll be able to suggest modifications where necessary and ensure agreements are clear, fair, and mutually advantageous.
• Track and report on commercial licensing and subscription sales.

Stock Site Support (20%)

• Be the go-to resource for our stock site users by managing the stock site’s email inbox, handling everything from licensing questions to troubleshooting technical issues, and mastering our system to provide top-notch support.
• Onboard new users and subscribers, guiding them through the registration process and offering training on our subscription features to ensure they get the most out of our stock site.
• Create and maintain “How-To” guides and templates for responding to user requests.
• Offer insights and feedback to the WA team on ways to improve the stock platform based on user interactions, ensuring a seamless experience for all users.
• Liaise with partners, users, and clients to collect and report on testimonials, and feedback on the impact of our visuals.

Project Management (30%)

• Support the Director of Global Fieldwork and Visual Content with assignments by liaising with animal photojournalists (APJs), partners, clients, and the WA team to ensure smooth communication on project details and progress. You’ll keep tasks and deadlines updated in Asana and jump in to assist where needed to keep things on track.
• Serve as the coordination hub for fieldwork and assignments, working within Asana to keep tasks organized, deadlines clear, and ownership assigned, ensuring every project stage is scheduled.
• Review field reports and create actionable “shoot” tasks in the Visual Upload Pipeline, supporting our visual storytelling goals with timely and structured content flow.
• Support APJs by assisting them with setting up and using Sharefile FTP, completing field reports, invoicing, or other queries.
• Keep stakeholders in the loop with monthly status updates that detail the latest progress, challenges, and next steps, providing WA team members with a pulse on all active assignments.
• Maintain reports related to assignments and assist in providing data for grant reviews and applications.

Other (10%)

• • Attend various remote meetings including: monthly WA meeting, stock team meeting, assignments and licensing meeting, and 1:1s with supervisor.
  • Perform other related duties as required.

Things you might do, depending on skill and need

• Attend relevant conferences, webinars, or networking events to represent WA, build relationships, and expand the reach of our visual content and mission.

• At least two years of experience in a business-to-business sales role
• At least one year of experience managing projects in a remote setting
• An understanding of the photography world and content licensing
• Comfortable understanding contracts and contract language
• Excellent knowledge of Asana (or equivalent software) in a project management capacity
• Proficient in Google Workspace (Docs, Sheets, Forms, etc.) with strong knowledge of Google Sheets, including the ability to use formulas, pivot tables, charts, and data validation tools
• Excellent attention to detail and follow-through
• Strong verbal and written English communication skills
• Digital literacy: the ability to learn new digital tools quickly
• Demonstrated ability to effectively work remotely
• Ability to travel once per year for our annual team retreat
• Commitment to WAʼs mission and vegan values

We are a federally incorporated non-profit based in Toronto, Canada. We are a small, fully remote team distributed across different time zones. We offer a flexible working schedule, professional development opportunities, and operate with plenty of autonomy to support varied needs and working styles.

Note: If you meet most, but not all, requirements and still think you would be a great fit for the role, we encourage you to apply and let us know how we can support you. We encourage people from all backgrounds to apply, especially those from underrepresented backgrounds. We value diversity and believe that work on behalf of animals benefits significantly from collaborating with people from all backgrounds and identities. Accommodations are available during the screening process upon request.

• Application form
• Skills assessment
• Interview 1
• Interview 2
• Reference check